Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
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Central government

Supporting prison leavers to fulfil their potential

Customer service representatives

Customer experience

Why time’s running out to get complaint handling right


Future of learning

Re-imagining learning and development to re-skill for the post-pandemic world

Male employee

People and culture

Time to re-imagine employee experience as the talent war begins

Customer service rep using headset

Customer experience

Shared services 4.0: this time it’s personal

Insight-Will new technologies prove so disruptive that we don’t need marketing?


Where to next for our town centres?

The British Army - Soldier


Defence Digital and the journey to change

Office employees with masks social distancing


An accelerated recovery? Our latest research is out now



Back to the future for our local town centres?

Looking at computer


Can utilities unlock the insurance opportunities of connected technology?

cust ex image

Our thinking

10 insights for digital customer experience transformation

Businessman on phone

Customer experience

Beyond shared services: creating new value in a complex 4.0 world

Call centre rep

Customer experience

The human difference: why we need to keep people at the heart of experience



Putting users first with zero-touch, proactive End User Compute