Digital transformation

We’re helping governments, citizens and communities solve our most complex challenges through digital and technology-enabled business transformation. We use our expertise in behavioural science and data to understand customer journeys through public services and re-design their delivery. We blend digital applications, automation and machine learning with efficient organisations and skilled employees to transform public services and deliver better outcomes for citizens.
Two colleagues planning in office with social distance

Transforming public services through smart thinking, digitally-enabled solutions and service excellence

We're improving millions of lives by working in partnership with government to design and deliver transformed services.

True digital transformation requires that we deliver sustained change to people, processes and technology. We de-risk programme delivery by building solutions based on proven, flexible technologies that are configured to customer needs. 

We recognise our customers need flexibility, therefore we make it easy for them to take back ownership of their transformed service or continue to run it as an outsourced service.

The UK’s 2050 zero-carbon targets, a more competitive retail market and an improved experience for energy consumers are all being enabled by Smart DCC, a Capita company, delivering the GB smart metering network. And Londoners are breathing cleaner air thanks to a 20% reduction in nitrogen dioxide pollution delivered by Transport for London’s Ultra Low Emission Zone, using technology built and operated by us. 

10m

people now have a workplace pension through our delivery of auto-enrolment

53m

smart meters installed into homes and businesses

20%

reduction in NO2 delivered by Transport for London’s Ultra Low Emission Zone, co-created with Capita

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Government venturing

We’re partnering with government to generate value from latent assets and create sustainable new income streams to fund essential public services.

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02

Financial transformation

As the UK’s largest provider of finance services to the public sector, we're using our experience, technology and scale to transform councils' finance processes and deliver better outcomes for local people and services.

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Digital operations

We’re improving public safety, delivering revenues for local government, supporting children’s learning and ensuring vulnerable citizens receive essential benefits in our work to keep vital public services running smoothly.

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