skip navigation
Capita
Home
Your industry
Back
Your industry
Education and learning
Financial services
Back
Financial services
Capital markets & investment management
Insurance
Retail banking
Government
Back
Government
Central government
Local government
Health
Retail
Telecommunications
Transport
Utilities
Our expertise
Back
Our expertise
Business operations
Back
Business operations
Finance and accounting
Procurement
Back
Procurement
Business intelligence
Procurement consultancy
Procurement outsourcing
Procurement technology
Tail spend management
Property and infrastructure
Surveys and research
Travel and events
Workplace administration
Customer experience
Back
Customer experience
Contact management
Back
Contact management
Multi-channel contact management
Multi-lingual hubs and location strategy
Omni-channel
Peak management
Rapid contact centre response
Collections
Back
Collections
Data and insight
Debt prevention
Flexible contact centre model
Individual customer needs
Complaint handling
Customer acquisition and retention
Back
Customer acquisition and retention
Campaign delivery
eCommerce & optimisation
Marketing data services
Retention
Sales
Customer experience systems and software
Back
Customer experience systems and software
Assisted customer conversations
Augmented advisor
Augmented retail
Automation and robotic process automation
Cloud based services
Customer experience transformation
Back
Customer experience transformation
Behavioural science
Customer experience framework
Customer journey mapping
Data and insight
Data and analytics
Back
Data and analytics
Behavioural science
Data and insight
Social media monitoring and analytics
Consulting
Education
Back
Education
Education and children’s services
Education services
Education software
Government services
Back
Government services
Central government services
Back
Central government services
Digital diagnostics
Digital transformation
Digital operations
Distributing public funds
Government venturing
Local government services
Back
Local government services
Citizen experience
Digital operations
Financial transformation
Highways and infrastructure
Planning, building and regulatory services
Property asset services
Revenues and benefits
IT solutions
Back
IT solutions
Cloud
Cyber security
IT services
Back
IT services
Testing and assurance
Robotic process automation
Workplace IT
People solutions
Back
People solutions
Access to skills
Back
Access to skills
Agile resourcing
HR consulting
Learning
Total talent
Train to fit
Employee experience
Back
Employee experience
Digital background checking and onboarding
Employee communications
HR administration
HR consulting
Learning
Financial sustainability
Back
Financial sustainability
Atlas Master Trust
Data tracing
Managing GMP equalisation
Pensions administration
Pensions consulting
Pensions software
Software
Back
Software
Automation
Critical communication systems
Education software
Finance and payment software
Management information systems
Workforce management
Industry-specific services
Back
Industry-specific services
Defence services
Financial services
Health services
Housing services
Legal services
Public safety
Utility services
Digital solutions
Our company
Back
Our company
About Capita
Back
About Capita
At a glance
Our approach
Our values
About the Board
Executive committee
Policies and principles
Capita Institute
Capita Scaling Partner
Newsroom
Our thinking
Contact us
Investors
Responsibility
Careers
Search
Capita
Home
/
Our company
/
Newsroom
Quarterly newsletter from Capita
Quarterly newsletter from Capita
Date published
14/10/2020
Author
Capita
