Capita today announced the launch of its assisted customer conversations, a solution that adds value to clients’ customer experiences, by augmenting Capita customer service advisors’ conversations with real-time analysis and AI-driven support.
Capita plc has secured a £700,000 three-year contract renewal, with East Coast and Hertfordshire Control Room Consortium to manage their shared wide area network (WAN) that supports Hertfordshire, Lincolnshire, Humberside and Norfolk fire and rescue services.
Further to the announcement of 18 December 2020 that Capita plc had been selected as the winning bidder to provide training services to the Royal Navy and the Royal Marines, Capita today confirms it has signed the contract.
Capita plc today announces that it has agreed to sell its Education Software Solutions (‘ESS’) business to Tiger UK Bidco Limited, a newly formed company established by funds advised by Montagu Private Equity (‘Montagu’), in a deal that values ESS at up to £400m.
Capita plc is to deliver its 999eye live video-streaming and location-finding service to Surrey Fire and Rescue Service and West Sussex Fire and Rescue Service. Both services are mobilised from a single control room.
Capita has launched Attendance Collection Tool (ACT), a cloud-based software solution, to help local education authorities (LEA) in the UK monitor school attendance of vulnerable children and provide appropriate support where required.