Abandoned website recovery
Turnaround abandoned online visits and reconnect with online visitors to build brand loyalty.
Improve customer satisfaction whilst reducing call handling time and service costs.
Our digital products and services span the entire recruitment life cycle to help you attract, assess, process, and deploy quality hires at speed and scale.
Our buy, borrow or build agile talent strategies enable you to attract, develop and engage the skills you need to succeed and grow.
Alexa-enabled customer service
Our unique Alexa skill allows customers to make fast, stress-free contact with your customer services team by asking device to “launch customer service”.
Augmented reality (ecommerce)
We’re bringing the future of shopping directly into people’s homes with the latest advanced augmented reality (AR) technology.
Our flexible, on-demand solutions to manage all aspects of building control free up your teams to deliver other core services to residents.
Citizen advisory bot
Give citizens quick and easy access 24/7 – via telephone or online - to vital information about benefits, council tax and business rates.
Voice and data communications hub trusted to meet the critical needs of emergency service call-handling and dispatch across the UK.
Our experts support the completion of major local authority construction projects with project planning, resource management, and lots more.
Contact handling (councils)
Our highly-skilled customer service advisers handle your citizen interactions to improve experience and deliver savings.
Control room incident response
Allows emergency services and critical response agencies to manage all aspects of public safety contact management and incident response.
Control room management
Comprehensive control room solution, combining high performance command, control and communications with integrated mapping.
Customer contact agent gamification
Applying core elements of gaming-like points, levels and rewards-to the activities of customer contact agents to achieve higher KPIs.
Customer service voice analytics
Assisted customer conversations give your customers a high quality, personalised service by augmenting our customer service agents with AI-driven technology.
Cyber security solutions
The common denominator across all cybercrimes is human vulnerability. However, accepting the fact that we’re all human is the first step towards staying safe online.
Data insights (councils)
data-driven insights help local authorities understand and predict citizen behaviour to guide improvements to services.
Data tracing services
Our data and tracing expertise can help you to be compliant and make sure that your customers or pension scheme members don’t lose out.
Digital background checks
Speed up and smooth the employment screening process to enhance the experience of your new joiners with our digital background checking solution.
Digital citizen experience
We help local authorities deliver end-to-end digital services, to transform customer experience and make radical operational savings.
Digital evidence storage
A secure, scalable network repository to process, analyse